Support Engineer

About Two Point O

At Two Point O, we craft robust digital solutions that click. We specialize in empowering businesses with headless, composable architectures and focus on building content-driven solutions that transform how businesses engage with their audiences. We thrive on innovation, collaboration, and delivering results that matter.

Two Point O started in Belgium 5 years ago and has grown into a thriving company, join us in building our team! As part of the Cronos Group, we combine the agility and focus of a boutique agency with the network and opportunities of a massive full-service digital partner. We believe that the human connection comes first, and we're looking for people who share that belief.

What makes you our ideal Support Engineer?

You're the Sherlock Holmes of digital problem-solving. Give you a vague error message, an obscure screenshot, and a client saying "it worked yesterday" — and you'll track down the culprit. You thrive on variety, not monotony. The idea of working on the same project for months on end? Not your thing. You'd rather jump into the fire of the moment, fix what's broken, and move on to the next challenge.

As part of our DOS team, you're the first responder when clients hit a wall. You think in two steps: stabilize first — even if it takes a clever workaround — then follow up with a structural fix. You know that a quick win today beats a perfect solution next week when a client's business is on the line.
You're comfortable shifting focus multiple times a day. Some days are intense, and yes, a bit stressful. But you also know that feeling when a grateful client thanks you at the end of the day — and suddenly, the chaos was worth it. If that sounds like your kind of energy, we can't wait to meet you.

Your day-to-day will include:

• Triaging and diagnosing client-reported bugs across a variety of projects and tech stacks

• Communicating directly with clients to understand issues, gather details, and guide them through solutions

• Thinking on your feet to reproduce problems based on limited or unclear information

• Implementing quick fixes and workarounds to stabilize issues, followed by proper structural solutions

• Rapidly onboarding onto unfamiliar projects using documentation and existing codebases

• Prioritizing incoming requests and managing your own queue under pressure

• Collaborating with developers to escalate complex issues and ensure lasting fixes

• Keeping clients informed and reassured throughout the resolution process

Qualifications - Don't worry if you don't tick all the boxes. We're interested to see what else you bring to the table

• You are based and allowed to work in Belgium

• You speak English and preferably Dutch

• You have 3+ years of relevant experience showing

A proven track record in:

• Working across frontend, backend — you're a generalist who can navigate the full stack

• Understanding how users interact with websites through browsers, apps, and increasingly through AI agents

• Quickly ramping up on new projects by diving into documentation and existing code

• Client-facing communication in a support or service context

Knowledge of:

• Modern web technologies and frameworks like NextJS, React, Astro or Gatsby

• Browser developer tools and debugging techniques

• Basic DevOps concepts (deployments, logs, pipelines)

• Ticketing and issue-tracking systems

• Headless CMS platforms and composable architectures (a plus)

Your skills:

• Detective mindset — You can pinpoint root causes from minimal, sometimes cryptic clues

• Two-step thinker — You stabilize first, then solve structurally

• Calm under pressure — Multiple context switches per day don't faze you

• Client whisperer — You communicate clearly and keep clients confident, even when things are broken

• Prioritization pro — You know what's urgent, what's important, and what can wait

• Team player — You collaborate smoothly with developers and project leads

• Resilient — The stress of the moment fades quickly once the problem is solved

Nice-to-have knowledge:

• Experience with headless CMS platforms (e.g., Contentful, Sanity, Storyblok)

• Familiarity with CI/CD pipelines and cloud environments (Azure, AWS)

• Experience working in agile teams

What We Offer

• An entrepreneurial environment — room for your contributions and ideas

• Hybrid workplace — You can work in one of our offices, located in Kontich, Hasselt, Aalst or Merelbeke (Ghent) — whichever works for you.

• Personal development — We ensure you can grow and keep track of technologies

• Fun after-work events — To fuel our team spirit

• A competitive salary — Obviously

• Company car or mobility plan — Enough to get around by your preferred means of transport

• Pension plan — Taking care of the future you

• Vacation days — 20 (+12) plus option to buy more for some downtime

• Mobile data plan — To stay connected